Getting Started Guide

There is only one thing you need before you sign up: the right level of access to the Google Business Profile you want to manage. You have to be the owner or a manager of that profile, because those are the only roles Google lets connect an outside tool and post replies. If you are listed as an editor, ask the owner to upgrade your role first, or have them do the connection. You can check your role anytime in your Google Business Profile dashboard at business.google.com. Your profile also needs to be verified and live on Google. If you have not finished verification yet, complete that with Google first, then come back and pick up here.

Go to replifast.com and click Get started. You can sign up with your email address or with your Google account, and we recommend Google since it is the same login you will use to connect your business in the next step. No credit card is required to sign up. The moment your account is created, your free Pro trial begins automatically. The trial gives you the full Pro experience, including autopilot and insights, and it runs for 14 days or 15 posted replies, whichever you reach first. There is nothing to activate and nothing to cancel if you decide not to continue.

This is the one connection RepliFast needs in order to read your reviews and post your replies. It takes less than a minute, and you stay in control of the permissions the whole way through.

Your brand voice is what tells the AI how every reply should sound, so it is worth setting before you generate anything. The fastest way is to let RepliFast learn from you: if you already have replies on your Google profile, open Brand voice in Settings and click Analyze replies. The AI reads through your past replies and sets your tone and writing rules to match the way you already talk to customers. If you are starting fresh or want to set it yourself, you can do that by hand instead. You choose a Character, anywhere from Just the facts to Very enthusiastic, decide whether replies use emojis, set how formal they sound, and pick a typical length. It takes a couple of minutes, and none of it is permanent. You can adjust your voice anytime and future replies will follow the change.

With your profile connected and your voice set, you are ready to bring in your reviews and try the part that matters most.

Autopilot is what turns RepliFast from a tool you use into a tool that works on its own, and it is included in your free trial. There is no rush to switch it on. Most owners reply to their first handful of reviews by hand to get a feel for the quality, and only then hand over the routine ones. When you are ready, go to Settings and open the Reply automation tab. Turn automation on and choose how far you want it to go: you can have RepliFast automatically reply to and post your 4 and 5 star reviews, or let it handle everything except your lowest ratings. Either way, negative and sensitive reviews are always held back for you to handle personally, so a difficult review never goes out without your eyes on it.

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