Managing Your Reviews
The Reviews page is where you handle every review. You can generate replies one at a time or in bulk, edit them, post them to Google, and come back to change a reply even after it is live. This guide covers the full workflow.
Pending
Waiting for you to generate or post a reply.
Approved
A reply is ready and approved to post to Google.
Posted
The reply is live on your Google profile.
Needs edit
The reply needs a quick edit before it can go live, for example because it mentions something only you would know.
Skipped
Hidden from your queue. You can bring it back anytime.
Filter
Filter by star rating, date, or status to focus on what matters, like unanswered or low-rated reviews.
Search
Search the review text for a name, a product, or a complaint to find related reviews fast.
Sort
Sort by newest, by rating, or by status. Sorting lowest first is handy when you want to handle complaints first.
One review
Click Generate reply on any review to write a single reply. Best for reviews that need extra care.
Bulk
Select several reviews with the checkboxes and generate replies for all of them at once. Great for catching up on a backlog.
It uses your brand voice
Every reply automatically follows your brand voice settings and rules, so they stay consistent.
Edit before posting
Read each reply and change anything you like. Add a detail, soften the tone, or rewrite it completely.
Regenerate
Not happy with a reply? Click Regenerate for a fresh version based on your current settings.
Post to Google
Click Post to publish the reply to your Google Business Profile. Google can take up to 24 hours to show it on Maps, but it appears right away in your Google Business Profile.
Edit or delete after posting
You can edit a reply that is already live, or delete it, straight from RepliFast. This gives you full control even after a reply is published.
What owner context is
Owner context is a short note you add to a review before generating a reply, for example "this customer had a delayed delivery" or "this is a regular who visits weekly." The AI uses it to write a more accurate, personal reply.
The context check
When a negative review mentions a specific detail only you would know, RepliFast pauses and flags it with a context check instead of inventing an answer. Add one line of context and the reply gets much better.
How to add it
Click Add context on the review, type your note, and save. The note is used the next time you generate a reply for that review.
It stays private
Your context notes are only for you. They are never shown publicly on Google.
- Handle low-rated reviews first so concerns are answered quickly.
- Use bulk generation to clear a backlog, then review the replies before posting.
- When you see a context check flag, add a quick note rather than posting a guessed reply.
- Remember you can fix or remove a reply even after it is posted to Google.
How the AI Writes Replies
A look at how RepliFast turns a review into a natural, on-brand reply.
Brand Voice
Make every reply sound like your business with a few simple controls.
Autopilot & Automation
Let RepliFast handle replies for you, with safety checks you control.
Review Insights
See what customers love, what to fix, and what to do next.
Still need help?
Our support team is here to help you succeed with RepliFast.