Review Insights
Insights reads your reviews and turns them into a clear picture of what customers think. Instead of reading every review yourself, you get the themes people mention, the actions worth taking, and how things are trending. Insights is a Pro feature and is included in your free trial.
Your numbers
Average rating, total reviews, response rate, how fast you reply, and an estimate of the time RepliFast saved you, each compared to the previous period.
What reviews keep saying
The things customers praise most, and the things they complain about most, each with an example quote and how often it comes up.
Notable reviews
A few standout reviews, such as the most positive, the most critical, and the most detailed, so you can read the ones that matter.
Recommended actions
A short list of suggested actions based on your reviews, ordered by priority, with the reason behind each one.
Frequently mentioned
The words and phrases customers use most, coloured by whether they are positive or negative.
Weekly, monthly, quarterly, or yearly
Switch between these views and pick the exact week, month, quarter, or year you want to look at.
Compare locations
If you manage more than one location, you can compare them side by side.
You need at least 3 reviews
Insights needs a few reviews in the selected period to find patterns. If a week is too quiet, try the monthly or quarterly view.
Quotes stay real
The themes and recommendations are AI-generated, but the example quotes are taken straight from real reviews, in their original language.
Language
Insights are written in the language you set under Insights report language in Brand voice.
Weekly digest email
If email notifications are on, you get a weekly digest each Monday with the headline numbers, top praise and pain points, and the top recommendation.
- Use the quarterly view if your weekly reviews are too few to show clear patterns.
- Treat the recommended actions as a short to-do list for improving your reviews.
- Set the Insights language in Brand voice so reports come out in the language you prefer.
Still need help?
Our support team is here to help you succeed with RepliFast.